You can replace a purchased product. The replacement request must be sent within 14 days from the date the order was placed, following the procedures below.
Pursuant to and for the purposes of Legislative Decree n. 206/05, given the purchase made remotely and therefore outside the business premises, it is possible to exercise the right of withdrawal within 10 working days from receipt of the goods.
You can make a return for exchange or refund of one or more items purchased within 14 days of delivery of the order.
*Please read each item below. Witty is not responsible for any problems for return requests not made according to the instructions.
The products DON'T they must have been altered and must be returned including all labels and with a suitable packaging the preservation of the product during transport.
All returned products are inspected by Witty and must comply with all parameters. Witty yes reserves the right to refuse the request for exchange / refund in cases where the return does not comply with all the terms and conditions set out in our returns policy.
How to make a return
If for any reason you are not satisfied with your purchase, items that meet the return parameters can be returned within 14 days of receipt of the order.
Proceed by sending an email to firstname.lastname@example.org following these instructions:
- Indicate the order number and the problem encountered in the subject of the email (PRODUCT TO BE RETURNED WITH ORDER NUMBER _______).
- In the body of the email, indicate the smartphone model with which the problem was encountered.
- Describe your motives in the body of the email.
- Provide a phone number to contact you on.
You will be contacted within 24 / 48h by our operator to solve the problem.
Le shipping charges they will be a your cargo and you will need to provide us with a tracking number. The company will not be held responsible for lost or undelivered returns without identifiers and traceability.
Prepare the package as per instructions:
- Place the goods in the original packaging.
- Send us everything at our headquarters.
Via Trionfale 5637
Tel: 39 328 6458775
Att. by A. Tognoli
Notes: Returned Witty
* In the event that the return request is made exceeded 14 days from the receipt of the order, Witty will reserve the right to refuse the request exchange / refund.
The refund is made with re-credit of the amount through the same payment method used to carry out the purchase or through a Witty discount coupon.
In case of bank transfer it is necessary to provide the following data:
- Surname and name
- Tax Code
- Residential address, postcode, municipality, province
- Bank details (account holder, IBAN)
You will be able to inform us of the refund method you prefer, when you will be contacted by one of our operators to fulfill your return request.
Refunds are made with different timing based on the chosen repayment method:
Bank - within 30 working days.
Paypal - within 7 working days or, if possible, refund immediate.
Witty discount coupon - within 1-2 working days or, if possible, immediate.
The working days are to be understood after the date of receipt of the return.