The refund is made by crediting the amount through the same payment method used to make the purchase or through a Witty discount voucher. 

In case of bank transfer it is necessary to provide the following data:

  • Surname and name
  • Tax Code
  • Residential address, postcode, municipality, province
  • Bank details (account holder, IBAN)

You will be able to inform us of the refund method you prefer, when you will be contacted by one of our operators to fulfill your return request. 

Refunds are made with different timing based on the chosen repayment method:
Bank transfer - within 30 working days.
Paypal - within 7 working days or, if possible, immediate refund. 
Witty discount coupon - within 1-2 working days or, if possible, immediate.

The working days are to be understood after the date of receipt of the return.